1
Dearborn, MI 48126, USA
Work Authorization Status : greencard, uscitizen
Duration : 12 months +
Location : Onsite
Our client is looking for a Help Desk Analyst to join their on-premise IT team. If you're someone who takes initiative, follows through, and brings energy to solving problems, we want to hear from you! This role is perfect for someone who enjoys being hands-on, thrives in a fast-paced environment, and is eager to grow their technical skillset.
What You’ll Do:
• Provide first-level support for technical issues across the organization
• Reset passwords, set up printers, and assist with new employee onboarding
• Track and resolve incidents using ServiceNow ticketing system
• Support hardware refresh projects, including imaging and deployment
• Collaborate with the team on occasional server administration tasks
• Communicate effectively with users at all levels, keeping them updated and informed
• Proactively follow up to ensure issues are resolved thoroughly and promptly
What We’re Looking For:
• 3+ years help desk / service desk support experience.
• A positive, can-do attitude and a natural desire to help people
• Strong follow-through – when you say you’ll do something, you make it happen
• Ability to work independently and take ownership of tasks
• Experience with ServiceNow or similar IT ticketing systems
• Comfortable with printer setup, password resets, user provisioning, and hardware swaps
• Willingness to learn and take on more technical responsibilities over time
• Dependable and consistent.
Bonus Points For:
• Exposure to basic server administration or infrastructure support
• Previous involvement in hardware lifecycle or refresh projects
• Any certifications (CompTIA A+, ITIL, etc.)
Rate: $20-25/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/ week.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 27 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 27 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
Dearborn, MI 48126, USA
Work Authorization Status : greencard, uscitizen
Duration : 12 months +
Location : Onsite
Our client is looking for a Help Desk Analyst to join their on-premise IT team. If you're someone who takes initiative, follows through, and brings energy to solving problems, we want to hear from you! This role is perfect for someone who enjoys being hands-on, thrives in a fast-paced environment, and is eager to grow their technical skillset.
What You’ll Do:
• Provide first-level support for technical issues across the organization
• Reset passwords, set up printers, and assist with new employee onboarding
• Track and resolve incidents using ServiceNow ticketing system
• Support hardware refresh projects, including imaging and deployment
• Collaborate with the team on occasional server administration tasks
• Communicate effectively with users at all levels, keeping them updated and informed
• Proactively follow up to ensure issues are resolved thoroughly and promptly
What We’re Looking For:
• 3+ years help desk / service desk support experience.
• A positive, can-do attitude and a natural desire to help people
• Strong follow-through – when you say you’ll do something, you make it happen
• Ability to work independently and take ownership of tasks
• Experience with ServiceNow or similar IT ticketing systems
• Comfortable with printer setup, password resets, user provisioning, and hardware swaps
• Willingness to learn and take on more technical responsibilities over time
• Dependable and consistent.
Bonus Points For:
• Exposure to basic server administration or infrastructure support
• Previous involvement in hardware lifecycle or refresh projects
• Any certifications (CompTIA A+, ITIL, etc.)
Rate: $20-25/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/ week.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 27 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 27 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
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