Job Description:

Our client is seeking an Technical Support Engineer supports oil and gas businesses moving millions of gallons of petroleum each year by providing application and technical support to the users. The Technical Support Engineer is to drive user satisfaction and grow business by providing advanced troubleshooting and resolution to more difficult questions or problems. In addition, they are responsible for onsite and remote implementations of highly customized solutions for customers, and systems troubleshooting alongside the customer. They educate customers on products, various functionality available, and customizable features, which may be designed in collaboration with commercial and solutions design team. The primary goal of the Technical Support Engineer is to be a trusted advisor to our customers, educating them on best practices which lead to improved operational efficiency, minimizing operations downtime due to implementations, errors, and creating raving fans with each interaction, which leads to future sales of products.  

Essential Duties and Responsibilities: include the following. Other duties may be assigned. 

• Primary responsibility is the creation of a positive environment for our customers and the users of our software by providing assistance with questions, technical issues, requests, and ensuring that product releases and patches meet our standard of excellence.   
• Performance of non-manual work directly related to the business operations of our terminal management customers, assisting them with operational efficiencies and minimizing downtime due to system problems. 
• Provides specialized technical assistance on highly customized software products by responding to inquiries from internal and external customers regarding errors, problems, or questions about software via email, phone, as required.  
• Consults with clients to gather information about customers’ operations and specific needs, objectives, functions, features, and input and output requirements at their terminal operations facility. 
• Advises customers regarding best practices and how operational efficiencies and product flow through may be improved to drive customer revenue through the use of Systems products and practices. 
• Advises client on how to best configure system architecture and software to meet the client’s needs and ensures the client’s business operations are kept running with minimal financial impact and downtime.  
• Utilizes discretion and independent judgment to ensure customers’ operations are efficient and ensure minimal operational and financial impact due to customers’ operations downtime, due to customized configurations or product deployments at their operational facilities. Trains end users. 
• Assures that adequate documentation is included in the knowledge base on basic practices and specific user information. 
• Identifies software defects and teams with development to create test plans, execute release testing, and verify resolution. 
• Deploys defect fixes to production environments, ensuring resolution of the customer’s issue. 

Desired Competencies:

• Customer Service advocacy and responsiveness 
• Attention to detail, demonstrates accuracy and thoroughness in their work 
• Resourceful, able to adapt to changing priorities and flexible when necessary to reach goals and to exceed user expectations 
• Oral and written communication skills 
• Proficient with Linux, MySQL, MariaDB, Networking Topology, and Troubleshooting complex technical issues  
• Minimum of 5 years’ experience in a Technical Support Role 
• Bilingual in Spanish Required 

Education and/or Experience:

• Bachelor's degree in MIS, IT, Computer Science, or Engineering with a minimum GPA of 3.0. Prior technical or software development internships preferred. Red Hat Certification and database knowledge are a plus. This role may require significant travel and advising customers at their locations, both nationally and internationally, while observing the company’s policy with regards to travel expenditure and a valid driver’s license 

Salary/Rate: $30-$35/HR (Depending on experience level).. Upon conversion the salary would be $76,000.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 27 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.